General

1. Are there any fees to access my account at another branch?

  • All Heritage Bank Branches/ATMs are Online and Real Time. As such, your account can be accessed FREE of cost at any branch.

Savings Accounts

1. What do I need to open a savings account?

  • A valid Social Security Card or Passport and voter’s ID.
  • Minimum initial deposit of $50.00
  • For non-residents, 1 banker’s references from established financial institutions with at least 24 months banking relationship and a valid passport.

2. What happens to the funds in my account if not used for a while?

  • An account becomes inactive after 12 months without any transaction and is charged $10.00 annually.
  • It becomes dormant after 18 months without any transactions and is charged $30.00.
  • After 10 years it becomes abandoned property and is transferred to the Central Bank of Belize.

3. How do I reactivate an inactive/dormant account?

  • A deposit transaction is required to activate an account.
  • Updated ID and address verification is required.

4. How do I close my account?

  • For persons living in Belize, a valid ID must be presented along with a written instruction requesting to close the account.
  • For persons living abroad, an original notarized authority with clear and proper instructions is required to close the account along with a notarized copy of passport. If proceeds are to be remitted to another individual, that person must present a valid ID.
  • Any accounts closed within 90 days after being opened will carry a service charge of $30.00.

5. What type of interest is earned on Savings Accounts?

  • Regular Savings Accounts earn 2.5% per annum, paid quarterly on the minimum balance of $50.00 or more.

6. Can I use my Debit Card anywhere?

  • No, it can be used at any Heritage Bank ATM countrywide as well as any of the Credit Union Atm machines countrywide.
  • Heritage Bank debit cards can be used at any Heritage Bank POS machine countrywide.

7. Can I choose my own PIN?

  • Once ATM/debit card is ready for pickup, you can visit the respective branch and pin card at the counter using your own 4-digit number.

8. How do I request a replacement for my VISA Debit (ATM) card/PIN?

  • You can visit any of our customer service representatives at any of our branches to fill out a replacement form.

9. What is cost of replacement card/PIN?

  • The card replacement fee is $20.00.

10. Over the counter withdrawal

  • Amounts less than $1000.00 will be charged $1.00 per transaction fee
  • Free cost to use the ATM machines

11. Do I pay an operating charge or fee to operate my savings or checking Accounts?

  • Yes, less than 3 activities on your saving account will be a service charge of $5.00 monthly.
  • Every deposit on your checking account will be $1.00.

12. What added value do I get with my savings or checking accounts?

  • FREE ATM card accepted at all Heritage and Credit Union ATMs.
  • FREE Online Banking
  • FREE Bill Payments whether processed online or through our tellers.

Checking Accounts

1. How can I re-order check books?

  • Forms are available to be filled out at any of our offices countrywide and available online. 
  • 50 Page check book – $8.00
  • 200 Page check book -$20.00
  • You can also place your orders via telephone; provided that a staff member can verify your identity.
  • Turnaround time is 3-5 business days
  • Rush order is an additional $10.00 within 2 business days.

2. When I deposit other banks’ checks into my account, when do the funds become available?

  • HBL checks that are deposited at the Belize City branches become available in real time.
  • Other bank’s checks that are deposited at the Belize City branches become available after three working days.
  • Other bank’s checks that are deposited at any other out district branch becomes available after three working days.

3. How do I change my address?

  • All customers are welcomed to visit our customer service representatives at any of our branches to fill out the “change of address” form. Requirement will be to provide the update address in the form of a utility bill or valid driver’s license.
  • If the bill is not in the person’s name then they will need to provide a letter from the person stating that they reside at the address along with a copy of the person’s ID.

4. How many checks can I issue per month?

  • Personal Checking Account holders are allowed 10 FREE checks per month. Corporate Checking Account holders are allowed 10 FREE checks per month (Any additional issued checks will incur a service charge of $1.00 per issued check).

Credit Cards

1. Can I view my credit card statement online?

  • As long as your credit card is linked to your Online banking you will be able to view your account balances Online.

2. Can I make my credit card payments online?

  • Yes, if your credit card is linked to your Personal Online, you can make payments online FREE of cost. Once you have logged in to Personal Online, click the “payments tab” and then “credit card payments” on the options menu bar and proceed to make your payment.

3. Is my credit card payment processed immediately?

  • Yes, all credit card payments are real-time which means they are processed immediately and your new credit card balance can be viewed instantly.

4. How do I qualify for a credit card?

  • You will need an employment letter that shows that you have been employed for more than a year along with your ID and address verification.

5. How does Heritage decide the monthly minimum balance?

  • The monthly minimum balance is 5% of your full owing balance.

6. What is a cash advance fee?

  • A cash advance fee is the fee assessed to any cardholder that withdraws cash from his or her credit via the ATM or at a Bank teller. The fee is 3% of the amount or BZD$5.00, whichever is greater.

7. What other fees can be charged to my credit card account?

  • Over the limit fee- $40.00- if the balance exceeds the agreed limit
  • Late payment fee- $25.00 – if the monthly payment is made after the due date
  • Chargeback fee- $35.00 – if you initiate a chargeback
  • Replacement fee – $20.00
  • Stamp duty due on foreign transaction of USD$50.00 and over.
  • Life insurance
  • Interest if full owing balance not paid by due date.

8. If I pay off my balance in full, how much interest will I pay?

  • Once the full owing balance is paid by the due date no interest will be charged.

9. How do I check my balance between statements?

  • Once logged in online, click on your credit card account and the transaction history will be displayed.

10. What should I do in the case that my credit card is lost/stolen?

  • To report a lost/stolen card, immediately contact Heritage Bank Main Office at 223-5696 or 630-4543 or email us at services@banking.bz .

Online banking

1. How do I sign up for online banking?

  • For both Personal and Corporate Online banking you can visit any of our customer service representatives at any of our branches to fill out an application form.

2. How do I receive my username and password?

  • After applying for Personal Online banking, the username and password are emailed to the applicant. The password can easily be changed after the first sign in.
  • A bank representative who can identify you will be able to provide the username and password by SMS.

3. Do I pay for online banking?

  • Personal Online banking is FREE of cost.
  • Corporate Online is FREE of cost

4. How do I add or delete an account from my online banking?

  • To add or delete an account simply fill out an amendment form requesting the change.

5. How do I change my password?

  • To change your password, log into Heritage Online, select settings, and then click on change password. Passwords should be at least (6) characters and are also alpha numeric.

6. How do I get a new password if it is forgotten or account is suspended?

  • To acquire a new password you will need to contact the bank and provide your secret question and answer to the representative. Then a message with your new password will be forwarded to you via SMS.

Bill Pay

1. What bills am I able to pay online?

  • HBL offers FREE online bill pay. This includes: Belize Electricity Limited, Belize Telemedia Limited, Belize Water Services, Bernice Yorke Institute, Brodies, HRCU, LICU BMP, RFG Insurance (Life), SJCU and much more. See Listing in E-banking section.